Transforming smiles,
changing lives.
Workforce Planning Analyst
About this opportunity
Align is the industry leader and innovator in medical devices which focuses on revolutionizing the dental and orthodontic industry. Align, the makers of Invisalign ® is looking for a Workforce Planning Analyst 5. This exciting new role would be part of a culture that is helping to improve lives every day through digital dentistry. The Workforce Planning Analyst 5 should analyze, monitor, and evaluate the function of the workforce (call or service) center by monitoring activities in real-time. Create schedules and provide regular reports to management on workload and workforce. Work with Finance to maintain budget accuracy and improve forecast capabilities. Define both long-term strategies and ever-changing, short-term, and immediate workforce needs. Handle shift change requests and monitor new-hire, holiday, and seasonal shift needs. Update and maintain scheduling database with current information; and research, recommend, and implement call center technology and process improvements to reduce overall costs. Furthermore, she/he will be a vital data source for BI Developers to monitor, evaluate, and secure data integrity on all solutions generated. This role will be part of Align Technology's goal to deliver the next generation of clear aligners (Invisalign®) to our customers. We would love for you to join a fun and cutting-edge technology company that has helped create millions of smiles.
Role expectations
In this role, you will…
- Develop Strategic design.
- Participate in the update of Workforce management records.
- Deliver regular vigilance of WFM folders.
- Maintain historical information in WFM folders.
- Manage KPIs patterns and raise flags in case of fluctuation.
- Provide analysts with insights regarding mid-term and long-term plans and situations redirection.
- Evaluate current schedules vs current requirements and provide recommendations.
- Deliver preplanning and manage stakeholders' unprogrammed requests.
- Contribute to mid-complexity analysis regarding queue projections.
- Mange Forecasting and Capacity Analysis.
- Analyze and develop statistical templates and retrieve information supporting specific requests.
- Manage WFM SW reports and provide revision of Daily staff adjustments.
- Manage Group Allowances and schedule preferences in WFM SW.
- Follow up on Intraday performance (IDP) reports and provide recommendations.
- To plan, update, and manage the Roster and WFM SW profile creation and the teams' maintenance in WFM SW and attrition updates.
What we're looking for
In this role, you’ll need …
Typically:
- Bachelor’s degree from a four-year college or university.
- Master’s degree with 0-12 months of experience.
- 3 years of directly related experience.
- Proficiency in English.
- Strong communication capabilities, both written and verbal.
- Time management, conflict resolution, problem-solving, attention to detail, and decision-making skills.
- To participate, develop, test, and implement projects with a medium-low level of complexity that require medium to low supervision.
- Proficiency with computers and standard software programs (Excel, Word, outlook, MS Teams).
- Ability to coordinate the design, assembly, analysis, maintenance, and distribution of Key Performance Indicator (KPI) solutions for all stakeholders supported.
- Excel beginner / intermediate Certification.
· Basic agile methodology as Scrum Master certification.
· International certification in Workforce Management.
- Advance Twilio configuration skills.
- Advance Alvaria WFM SW configuration skills.
Sound like a good fit?
Great! Click the "Apply" link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.
About Align Technology
Your growth and well-being:
At Align, every smile matters. We are committed to supporting your health, contentment, and professional development through tools and initiatives designed to help you thrive. While benefits may vary by location, you can expect the following wherever you join us:
At Align, every smile matters. We are committed to supporting your health, contentment, and professional development through tools and initiatives designed to help you thrive. While benefits may vary by location, you can expect the following wherever you join us:
- Health and well-being programs to keep you thriving in both body and mind.
- Employee discounts on Invisalign products.
- Learning opportunities though online learning resources and support for your individual development plans.
- Inclusive workspace that fosters diversity and collaboration.
Country-specific details will be shared with you by your recruiter during the interview process.
Discover Align:
At Align Technology, we are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.
Discover Align:
At Align Technology, we are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.
We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.
As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.
Eager to learn how we embrace diversity and nurture employee well-being?
Applicant Privacy Policy:
Review our Applicant Privacy Policy for additional information.
Global Diversity Statement:
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.
Equal Opportunity Statement:
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
Review our Applicant Privacy Policy for additional information.
Global Diversity Statement:
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.
Equal Opportunity Statement:
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
Our Hiring Process
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