Transforming smiles,
changing lives.
Services Engagement and Retention Specialist
Align is the industry leader and innovator in medical devices which focuses on revolutionizing the dental and orthodontic industry. Align, the makers of Invisalign ® is looking for an iTero Services Retention Specialist. This exciting new role would be part of a culture that is helping to improve lives every day through digital dentistry. If you have a passion for customer relationships, predictive analytics, and driving business success, this is the role for you. The iTero Services Retention Specialist is responsible for protecting and growing service renewals, managing existing service business, retention and upselling iTero’s new service offerings to new and existing customers.
The location of the office will be Wrocław.
The location of the office will be Wrocław.
In this role, you will…
- Proactively and reactively engage with internal and external customers on their renewal opportunities, scanner trade-in/upgrade, additional unit sales and other new service offerings (e.g. scanner rental, adoption programs and new SW) to communicate iTero Services value proposition
- Leverages the understanding of customers' account trends to recommend improved and complementary solutions that drives renewal, retention and upsell of iTero Service plans
- Work with Global Services Business Insights Manager and other data analytics teams to interpret and utilize installed base data to drive that information into sales motions
- Participates in establishing strong interlock with local commercial teams, Customer Care, Technical Support, and other internal stakeholders to provide a customer-facing solution while ensuring adherence to renewal policies
- Participates in establishing and nurturing partnerships with key stakeholders, including sales teams and external partners, to drive customer conversions.
- Provide customer insights from outside-in perspective (including customer feedback, market intelligence) to facilitate continual improvement of service value propositions
- Leverage internal systems, processes, and tools like SFDC, SAP and others to understand full customer profile
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Achieve iTero service agreement renewal metrics, IB Retention metrics, and other key performance indicators
In this role, you’ll need …
- 2+ years of related experience or 5 years on customer support experience is required
- Bachelor’s Degree in relevant field is desired
- Proficiency in analytical tools, Microsoft suite, Salesforce.com and SAP are a plus
- Excellent written and verbal communication skills in English, and preferably at least 1 other local language
- Analytical skills to interpret data and make business-oriented recommendations
- Good understanding of post-sales services of medical equipment would be advantageous
Qualities that will help you succeed:
- Results oriented to achieve goals
- Organized with attention to details
- High in emotional intelligence to foster relationships with internal/external stakeholders
- Action-oriented with an inclination towards getting things done
- Proactive problem solver with good communication, organizational, and people skills
- Possesses a growth mindset and takes initiative to improve current state of things
- Comfortable working in a fast-paced, results-driven environment with multiple priorities
- Comfortable working with ambiguity and is adaptable to embrace changes
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Understanding of commercial strategies and sales techniques
Job Benefits
- Private healthcare Luxmed,
- Multisport card,
- Private insurance,
- Meal vouchers,
- Co-financing of company products,
- Employee Support Program.
Zachęcamy do zapoznania się z naszą Procedurą Sygnalistów. Szczegółowe informacje znajdziesz, klikając w poniższy link:
About Align Technology
Your growth and well-being:
At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
- Health and well-being programs to keep you thriving in both body and mind.
- Employee-exclusive discounts on Invisalign products.
- Learning opportunities through online learning resources and support for your individual development plans.
- Inclusive, global workplace that fosters collaboration, recognition and belonging.
Country and/or role specific details will be shared with you by your recruiter during the interview process.
Discover Align:
We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.
Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.
We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.
As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.
Eager to learn how we embrace our global differences and nurture employee well-being?
Explore Align's culture here!
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Equal Opportunity Statement:
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
Review our Applicant Privacy Policy for additional information.
Equal Opportunity Statement:
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
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