Transforming smiles,
changing lives.
iTero Support Technician
Role Summary
The Technical Support Customer Care team is responsible for managing inbound and outbound communications related to iTero systems. This includes new scanner system registration, software installation, hardware and software troubleshooting.
The Technical Support Customer Care team is responsible for managing inbound and outbound communications related to iTero systems. This includes new scanner system registration, software installation, hardware and software troubleshooting.
Role expectations
Role Expectations
- Handle inbound and outbound contacts regarding iTero systems.
- Register new scanner systems.
- Install software, troubleshoot hardware and software issues.
- Communicate formally via written and/or phone communication with Align customers.
- Conduct initial diagnostics of iTero scanners (hardware and software).
- Follow up on technical issues from clinical trainers, local ITs, and customers.
- Address shipment-related questions.
What we're looking for
What we’re looking for
Typically:
Typically:
- Understanding of CRM (preferably SalesForce.com).
- Knowledge in Customer Service.
- For internal candidates, experience in iTero Costumer Business Support is required
- Computer, internet, and email literacy.
- Basic knowledge of Windows programs.
- General knowledge of Microsoft Excel.
- Proficiency in Microsoft Office package (PowerPoint, Excel, Word).
- Technical proficiency in hardware and software troubleshooting.
- Strong communication skills, both written and verbal.
- Strong problem-solving abilities.
About Align Technology
Your growth and well-being:
At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
- Health and well-being programs to keep you thriving in both body and mind.
- Employee-exclusive discounts on Invisalign products.
- Learning opportunities through online learning resources and support for your individual development plans.
- Inclusive, global workplace that fosters collaboration, recognition and belonging.
Country and/or role specific details will be shared with you by your recruiter during the interview process.
Discover Align:
We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.
Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.
We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.
As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.
Eager to learn how we embrace our global differences and nurture employee well-being?
Explore Align's culture here!
Applicant Privacy Policy:
Review our Applicant Privacy Policy for additional information.
Equal Opportunity Statement:
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
Review our Applicant Privacy Policy for additional information.
Equal Opportunity Statement:
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
Our Hiring Process
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