Transforming smiles,
changing lives.
Supervisor, Customer Success
We are seeking a dedicated and proactive Supervisor to join our Customer Success team, based in Wrocław. The Supervisor will be responsible for overseeing the daily operations of the team, ensuring smooth workflows, and maintaining high levels of performance. The ideal candidate will have strong operational management skills, be committed to optimizing team processes, and ensure consistent delivery of excellent customer service.
The location of your office will be Wrocław. We can offer a hybrid work model (2 HO days).
The location of your office will be Wrocław. We can offer a hybrid work model (2 HO days).
Key Responsibilities
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Operational Oversight:
- Oversee daily team activities to ensure smooth and efficient operations. Ensure tasks are being completed on time and in line with company standards.
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Workforce Management:
- Manage team schedules, monitor workload distribution, and ensure adequate coverage throughout shifts. Plan for vacations, time off, and handle unexpected absences.
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Training Coordination:
- Implement and manage training schedules to ensure all team members are continuously developing their skills and knowledge. Ensure onboarding and upskilling of staff to meet operational demands.
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Performance Monitoring and Issue Resolution:
- Track and evaluate team performance on a daily basis, addressing any performance gaps or operational issues. Provide feedback and implement corrective actions when needed to ensure team productivity
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Reporting and Documentation:
- Prepare daily, weekly, and monthly operational reports, highlighting team performance, challenges, and key metrics. Present data on team progress and areas for improvement to upper management.
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Quality Control:
- Monitor the quality of customer interactions to ensure adherence to company standards. Implement and oversee quality assurance processes to guarantee high levels of customer satisfaction.
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Process Improvement:
- Identify and implement process improvements to increase operational efficiency. Work closely with the team to streamline workflows, reduce inefficiencies, and enhance productivity.
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Support and Backup:
- Provide support in daily operations, stepping in to assist with complex tasks or urgent situations. Act as a backup for the Manager during their absence, ensuring continuity of operations.
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Project Management:
- Manage operational tasks related to projects, ensuring that deadlines are met and resources are appropriately allocated. Work cross-functionally with other departments when needed to support ongoing initiatives.
Skills, Knowledge & Expertise
- Bachelor’s degree
- Proficiency in English and Polish (both written and spoken) is required
- Additional language (Czech, Slovak, Hungarian, Croatian, Hebrew) is a plus
- Proven leadership and team management experience (1-2 years preferably in Customer Service area)
- Strong communication skills and the ability to coordinate effectively across departments
- Experience in training and developing teams
- Analytical skills with the ability to monitor and report on team performance
- Ability to manage schedules, rotations, and employee absences
- Strong problem-solving skills and a proactive approach to challenges
Job Benefits
- Private healthcare Luxmed,
- Multisport card,
- Private insurance,
- Meal vouchers,
- Co-financing of company products,
- Employee Support Program.
Zachęcamy do zapoznania się z naszą Procedurą Sygnalistów. Szczegółowe informacje znajdziesz, klikając w poniższy link:
About Align Technology
Your growth and well-being:
At Align, every smile matters. We are committed to supporting your health, contentment, and professional development through tools and initiatives designed to help you thrive. While benefits may vary by location, you can expect the following wherever you join us:
At Align, every smile matters. We are committed to supporting your health, contentment, and professional development through tools and initiatives designed to help you thrive. While benefits may vary by location, you can expect the following wherever you join us:
- Health and well-being programs to keep you thriving in both body and mind.
- Employee discounts on Invisalign products.
- Learning opportunities though online learning resources and support for your individual development plans.
- Inclusive workspace that fosters diversity and collaboration.
Country-specific details will be shared with you by your recruiter during the interview process.
Discover Align:
At Align Technology, we are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.
Discover Align:
At Align Technology, we are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.
We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.
As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.
Eager to learn how we embrace diversity and nurture employee well-being?
Applicant Privacy Policy:
Review our Applicant Privacy Policy for additional information.
Global Diversity Statement:
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.
Equal Opportunity Statement:
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
Review our Applicant Privacy Policy for additional information.
Global Diversity Statement:
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.
Equal Opportunity Statement:
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
Our Hiring Process
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