Transforming smiles,
changing lives.
Supervisor, Customer Success
We are seeking a dedicated and proactive Supervisor to join our Customer Success team, based in Wrocław. The Supervisor will be responsible for overseeing the daily operations of the team, ensuring smooth workflows, and maintaining high levels of performance. The ideal candidate will have strong operational management skills, be committed to optimizing team processes, and ensure consistent delivery of excellent customer service.
Key Responsibilities
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Operational Oversight:
- Oversee daily team activities to ensure smooth and efficient operations. Ensure tasks are being completed on time and in line with company standards.
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Workforce Management:
- Manage team schedules, monitor workload distribution, and ensure adequate coverage throughout shifts. Plan for vacations, time off, and handle unexpected absences.
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Training Coordination:
- Implement and manage training schedules to ensure all team members are continuously developing their skills and knowledge. Ensure onboarding and upskilling of staff to meet operational demands.
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Performance Monitoring and Issue Resolution:
- Track and evaluate team performance on a daily basis, addressing any performance gaps or operational issues. Provide feedback and implement corrective actions when needed to ensure team productivity
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Reporting and Documentation:
- Prepare daily, weekly, and monthly operational reports, highlighting team performance, challenges, and key metrics. Present data on team progress and areas for improvement to upper management.
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Quality Control:
- Monitor the quality of customer interactions to ensure adherence to company standards. Implement and oversee quality assurance processes to guarantee high levels of customer satisfaction.
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Process Improvement:
- Identify and implement process improvements to increase operational efficiency. Work closely with the team to streamline workflows, reduce inefficiencies, and enhance productivity.
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Support and Backup:
- Provide support in daily operations, stepping in to assist with complex tasks or urgent situations. Act as a backup for the Manager during their absence, ensuring continuity of operations.
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Project Management:
- Manage operational tasks related to projects, ensuring that deadlines are met and resources are appropriately allocated. Work cross-functionally with other departments when needed to support ongoing initiatives.
Skills, Knowledge & Expertise
- Bachelor’s degree
- Proficiency in English and Polish (both written and spoken) is required
- Additional language (Czech, Slovak, Hungarian, Croatian, Hebrew) is a plus
- Proven leadership and team management experience (1-2 years preferably in Customer Service area)
- Strong communication skills and the ability to coordinate effectively across departments
- Experience in training and developing teams
- Analytical skills with the ability to monitor and report on team performance
- Ability to manage schedules, rotations, and employee absences
- Strong problem-solving skills and a proactive approach to challenges
Job Benefits
- Private healthcare Luxmed,
- Multisport card,
- Private insurance,
- Meal vouchers,
- Co-financing of company products,
- Employee Support Program.
Zachęcamy do zapoznania się z naszą Procedurą Sygnalistów. Szczegółowe informacje znajdziesz, klikając w poniższy link:
Giới thiệu về Align Technology
Your growth and well-being:
At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
- Health and well-being programs to keep you thriving in both body and mind.
- Employee-exclusive discounts on Invisalign products.
- Learning opportunities through online learning resources and support for your individual development plans.
- Inclusive, global workplace that fosters collaboration, recognition and belonging.
Country and/or role specific details will be shared with you by your recruiter during the interview process.
Discover Align:
We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.
Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.
We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.
As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.
Eager to learn how we embrace our global differences and nurture employee well-being?
Explore Align's culture here!
Applicant Privacy Policy:
Review our Applicant Privacy Policy for additional information.
Equal Opportunity Statement:
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
Review our Applicant Privacy Policy for additional information.
Equal Opportunity Statement:
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
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