Transforming smiles,
changing lives.
Practice Optimization Specialist (Hanoi based)
Opportunity Overview:
The Practice Optimization Specialist (POS) will serve as a critical partner to our sales team, facilitating the enhanced utilization of Align Technology products (Invisalign, iTero, Vivera) within our partner dental clinics. This role involves the design and execution of comprehensive training programs aimed at empowering clinic staff with the knowledge and skills necessary to optimize patient experiences and drive incremental revenue. The POS will collaborate closely with dental clinic personnel, dentists, and orthodontists to ensure seamless product integration and foster sustained growth. This is an individual contributor role and reports into the Regional Sales Manager.
Role expectations
Key Responsibilities:
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Training Program Development and Execution:
- Assist in the design and delivery of structured training programs to ensure clinic staff competency in the application of Invisalign, iTero, and Vivera products.
- Organise and conduct engaging and informative training sessions/events, both in-person and virtual, utilizing effective instructional methodologies.
- Contribute to the development of training agendas and provide expertise in course content refinement.
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New Provider Engagement:
- Support the onboarding process for new Invisalign providers through participation in events and delivery of training initiatives.
- Execute follow-up activities to ensure new providers achieve successful product adoption and integration.
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Clinic Performance Enhancement:
- Collaborate with Practice Development Managers (PDMs) to identify clinic needs and provide tailored support for business growth through Align Technology products.
- Partner with clients to implement strategic solutions that optimize practice efficiency and enhance patient outcomes.
- Actively solicit and analyze customer feedback to identify areas for improvement and implement appropriate solutions in collaboration with management.
What we're looking for
Required Qualifications:
- Bachelor’s degree (BS or BA) or equivalent professional experience.
- Demonstrated ability to quickly assimilate new information and adapt to evolving environments.
- Proven experience in the design and delivery of effective training programs to diverse audiences.
- Prior experience working onsite in dental clinics will be very advantageous.
- Ability to use PowerPoint, Word, and Excel very effectively to plan, develop, execute, and track training programs.
- Strong customer-centric orientation with exceptional interpersonal and collaborative skills.
- Interest in and aptitude for workflow optimization and implementation.
- Ability to effectively communicate fundamental product knowledge to clients and consumers.
- Demonstrated results-driven approach with a focus on achieving measurable outcomes.
- Excellent written and verbal communication skills, enabling effective engagement with diverse stakeholders.
- Proven track record of successful initiative execution within a high-performing team.
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Availability for extensive field presence (80%+), including travel and occasional weekend work.
Professional Attributes:
- Self starter: Ability to drive initiatives with minimal supervision.
- Communication: Ability to convey complex information clearly and concisely.
- Collaboration: Skill in working effectively with internal and external stakeholders.
- Accountability: Commitment to delivering results and meeting performance objectives.
- Adaptability: Ability to navigate dynamic environments and adjust strategies as needed.
- Problem-Solving: Capacity to identify and resolve operational challenges with efficiency and effectiveness.
Application Process:
Qualified candidates are invited to submit their resumes and cover letters for consideration.
About Align Technology
Your growth and well-being:
At Align, every smile matters. We are committed to supporting your health, contentment, and professional development through tools and initiatives designed to help you thrive. While benefits may vary by location, you can expect the following wherever you join us:
At Align, every smile matters. We are committed to supporting your health, contentment, and professional development through tools and initiatives designed to help you thrive. While benefits may vary by location, you can expect the following wherever you join us:
- Health and well-being programs to keep you thriving in both body and mind.
- Employee discounts on Invisalign products.
- Learning opportunities though online learning resources and support for your individual development plans.
- Inclusive workspace that fosters diversity and collaboration.
Country-specific details will be shared with you by your recruiter during the interview process.
Discover Align:
At Align Technology, we are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.
Discover Align:
At Align Technology, we are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.
We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.
As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.
Eager to learn how we embrace diversity and nurture employee well-being?
Applicant Privacy Policy:
Review our Applicant Privacy Policy for additional information.
Global Diversity Statement:
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.
Equal Opportunity Statement:
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
Review our Applicant Privacy Policy for additional information.
Global Diversity Statement:
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.
Equal Opportunity Statement:
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
Our Hiring Process
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