Transforming smiles,
changing lives.
Global Process Owner – Sales & Order fulfillment
The Global Process Owner – Sales & Orders fulfillment’ will play an integral role in leading, defining, improving, and transforming lead-to-order (LTO) , Order-to-cash (OTC) and Plan-to-Make (PTM ) processes across the Align-iTero global organization.
In this individual contributor role, you will apply systems and business processes knowledge and engage with key business stakeholders (global and regional) to ensure effective definition, development, and deployment of business processes across multiple users and systems. Leading Initiatives and Epics from ideation to successful adoption of new solutions and processes by the business users.
Key Responsibilities
- Partner with and manage relations with business stakeholders from Sales Operations, Order Entry, Logistics, fulfillment, warehouse, and other teams to understand their business processes and capture business requirements for improvements and enhancements.
- Evaluate and analyze existing processes for optimization, scalability, and ease of use. Identify opportunities for process improvements and new concepts that can add value to the business.
- Define & prioritize a backlog of initiatives and features of the Sales and Operations domain.
- Lead the requirements and solutions in transformative programs and various projects, including evaluating the impact on processes, redesigning and documenting processes, defining and documenting business requirements, and supporting all phases of the project through design, development, UAT, go-live, and stabilization post-go-live.
- Own, prioritize & lead the delivery of ongoing process enhancements as per business needs and oversee the assimilation in the users environment.
- Assess the feasibility of new business initiatives, requests, and needs.
- Collaborate with other GPOs and solution Architects to develop, define, and refine standard processes as part of larger transformation programs.
- Develop and deliver training to business users on new processes
- Effectively communicate projects and processes related information to stakeholders within business teams, IT, and Global Ops teams
Skills, Knowledge & Expertise
- Bachelor’s or higher degree preferably in Computer Science, Information Technology, Industrial Engineering, Business (or equivalent relevant experience)
- 5-8 years’ experience in sales, ordering, fulfillment, and logistic business processes directly related role supporting projects with a record of successful implementation.
- Technical knowledge or understanding in enterprise IT systems - CRM, CPQ, ERP, Order Management systems etc.
- Experience working with SAP and Salesforce
- Proficiency in Microsoft Suite (Excel, PowerPoint, Outlook, Visio, Teams, SharePoint) and with Jira (or other agile supporting tools)
- Experience within a medical device company is a plus.
- High proficiency in English: Speaking, writing and presentation capabilities.
To perform this role successfully, the individual must have the following skills -
- A business acumen with business value & customer-centric approach
- Strong analytical & problem-solving skills
- Excellent oral & written communication skills with an ability to express complex concepts to a business user’s audience
- Able to adapt and work optimally in an international environment and with team members in several countries
- Strong organization skills and self-motivation
- Exceptional determination, tenacity, self-motivation, and interpersonal skills
- Ability to work in parallel on multiple projects and initiative
About Align Technology
Your growth and well-being:
At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
- Health and well-being programs to keep you thriving in both body and mind.
- Employee-exclusive discounts on Invisalign products.
- Learning opportunities through online learning resources and support for your individual development plans.
- Inclusive, global workplace that fosters collaboration, recognition and belonging.
Country and/or role specific details will be shared with you by your recruiter during the interview process.
Discover Align:
We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.
Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.
We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.
As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.
Eager to learn how we embrace our global differences and nurture employee well-being?
Explore Align's culture here!
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Equal Opportunity Statement:
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
Review our Applicant Privacy Policy for additional information.
Equal Opportunity Statement:
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
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