Transforming smiles,
changing lives.
Application Specialist for the Japan (APAC) Region
As an experienced Dental Technician and expert in using our software products, you will support our team in 2nd and 3rd level support, conduct 'Train the Trainer' software training for our partners and assist our software development teams with your know-how in dental technology. You will be actively trained and supported in your role by your colleagues.
Start date: 01.07.2025 or later
Location: Tokyo
Start date: 01.07.2025 or later
Location: Tokyo
Key Responsibilities
- Provide our resellers, distributors, partners and key opinion leaders with third-level support.
- Conduct reseller training courses and software demonstrations worldwide, online, classroom training on site or at our offices. Report on the training courses held and related to the certification of customers.
- Support our R&D department in further developing and improving all our products by constantly testing the software and hardware of partners, and by passing on sugges-tions and complaints as well as any feedback from our customers and users.
- Represent our company and our products in a friendly and competent manner at trade fairs and other events worldwide.
- Provide our resellers and customers with up-to-date information on software usage on wiki.exocad.com, our YouTube channel and social media.
- Cooperating with other departments like R&D, Customer Service, Marketing, Quality Management, Sales and Integration Department
- Reporting to Global Application Support Manager
- approx. 30% travel activity
Your offer
Skills, Knowledge & Expertise
- Technical education in the field of dental technology with a degree as certififed dental technician or master dental technician.
- 3+ years of experience in dental CAD/CAM, in-depth experience with our software is required.
- Very good knowledge of English, including written. (needed for the trainings)
- Very good knowledge of Japanese, including written. (needed for the trainings)
- Ideally, experience in first and second-level support as well as software training.
- You have no problems speaking in front of a larger audience.
- Fascination for software and computers. You're not afraid to edit an XML file or install a new video driver.
- Confident and affable demeanour and a passion for travel.
- Teamwork and communication skills, self-organization working from home and creativity in the foreground.
About Align Technology
Your growth and well-being:
At Align, every smile matters. We are committed to supporting your health, contentment, and professional development through tools and initiatives designed to help you thrive. While benefits may vary by location, you can expect the following wherever you join us:
At Align, every smile matters. We are committed to supporting your health, contentment, and professional development through tools and initiatives designed to help you thrive. While benefits may vary by location, you can expect the following wherever you join us:
- Health and well-being programs to keep you thriving in both body and mind.
- Employee discounts on Invisalign products.
- Learning opportunities though online learning resources and support for your individual development plans.
- Inclusive workspace that fosters diversity and collaboration.
Country-specific details will be shared with you by your recruiter during the interview process.
Discover Align:
At Align Technology, we are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.
Discover Align:
At Align Technology, we are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.
We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.
As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.
Eager to learn how we embrace diversity and nurture employee well-being?
Applicant Privacy Policy:
Review our Applicant Privacy Policy for additional information.
Global Diversity Statement:
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.
Equal Opportunity Statement:
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
Review our Applicant Privacy Policy for additional information.
Global Diversity Statement:
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.
Equal Opportunity Statement:
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
Our Hiring Process
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