Transforming smiles,
changing lives.
Ops Process Engineer
About this opportunity
Align is the industry leader and innovator in medical devices which focuses on revolutionizing the dental and orthodontic industry. Align, the makers of Invisalign ® is looking for an Ops Process Engineer 5. This exciting new role would be part of a culture that is helping to improve lives every day through digital dentistry. The Ops Process Engineer 5 should work collaboratively with the process owners and process participants across organization in analyzing and optimizing processes, proactively identifying needs for process standardization, regulatory compliance, direction, and areas for improvement. Provide expertise in analysis based on data driven decision making and metrics review to assess, prioritize and select improvement activities, linking with the treat operation and support teams. Leverage operational excellence methodologies to drive continuous process improvement, act as a change agent by collaborating with key stakeholders to drive quality culture and embed a continuous improvement mindset. Also responsible for maintaining a clear understanding of operational excellence and best practices and communicating across the organization. Perform structured assessments of all treat processes to identify and evaluate the most critical indicators, the effectiveness of current controls, and the selection of appropriate control measures to minimize risk and optimize process. Work in collaboration with the BI analysts, leading projects related to business intelligence. This role will be part of Align Technology goal to deliver the next generation of clear aligners (Invisalign®) to our customers. We would love for you to join a fun and cutting-edge technology company that has helped create millions of smiles.
Role expectations
In this role, you will…
- Facilitate team workshop to help teams understand statistical techniques, problem solving and data analysis methodologies.
- Collaborate or lead process improvement projects.
- Analyze data to identify root causes and/or contributor factors.
- Help treat ops team through problem solving activities.
- Constantly monitor the KPI results to identify patterns or atypical behaviors that can trigger an issue.
- Develop and evaluate metrics to measure process improvement outcomes and their alignment with strategic program objectives.
- Design reporting and perform analyses to drive effective process improvement, eliminate mistakes and provide quick fixes.
- Lead and/or collaborate in Quality Assurance related actions.
- Be an active project leader who provides expertise in problem solving techniques to evaluate the improvement of recommended strategies, programs, and/or projects.
- Provide project status updates, feedback, and appropriate reporting on selected projects.
- Be able to demonstrate creative and innovative solutions.
What we're looking for
In this role, you’ll need …
Typically:
- Bachelor’s degree.
- Master’s degree is a plus.
- Minimum of 2 years of directly related experience.
- Proficiency in English.
- Problem solving skills, thoroughness, attentive to detail and decision-making skills.
- To be a team player, strong communication skills, both written and verbal.
- To participate, develop, test, and implement projects with a medium-high level of complexity that require low-supervision.
- Interpersonal skills and the ability to work cross-functionally.
- To be process and results oriented.
- Good conflict management and critical thinking skills.
- To build good relationships with key business clients and supporting staff.
- Basic knowledge in databases.
- Good leadership and project management skills.
- Ability to organize and manage multiple projects.
- Demonstrated competence in collecting and analyzing data and developing appropriate conclusions and recommendations.
- Overall business acumen with the ability to find the simplest, best path to solutions.
- Intermedia/Advance Excel skills.
- Power BI knowledge.
- Project management or Scrum certifications are a plus.
- Green belt/Black belt.
- Knowledge of SQL language is a plus.
- Basic knowledge of visual basic and C# is a plus.
À propos de Align Technology
Your growth and well-being:
At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
- Health and well-being programs to keep you thriving in both body and mind.
- Employee-exclusive discounts on Invisalign products.
- Learning opportunities through online learning resources and support for your individual development plans.
- Inclusive, global workplace that fosters collaboration, recognition and belonging.
Country and/or role specific details will be shared with you by your recruiter during the interview process.
Discover Align:
We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.
Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.
We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.
As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.
Eager to learn how we embrace our global differences and nurture employee well-being?
Explore Align's culture here!
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Review our Applicant Privacy Policy for additional information.
Equal Opportunity Statement:
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
Review our Applicant Privacy Policy for additional information.
Equal Opportunity Statement:
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
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