Transforming smiles,
changing lives.
Inside Sales Representative (Pipeline Req)
As an Inside Sales Representative you will engage with customers, primarily over the phone, to promote and sell services that help digitize their practices. Your responsibilities will include identifying target accounts, understanding business needs, and maintaining positive customer experiences. Also, you will identify, qualify, and sell to Customers to digitize their practices through Services. You will work to identify and prioritize target accounts within an assigned geography, drive growth by continually understanding business needs and maintaining a positive customer experience. In this role, you will be instrumental in communicating with customers and field sales teams remotely from the sales teams japan teams,
Role expectations
Business Acumen and Communication
- Identify, research, and analyze accounts; build rapport and understand Customer goals.
- Develop sales opportunities for Services within new and existing accounts via outbound calling and email communications.
- Drive land, expand, and renew campaigns with target Customers.
- Capture detailed information about Customers through interaction for future analysis.
Customer Experience Focus
- Resolve customer inquiries promptly and effectively in fast-paced, team environment.
- Develop and maintain positive relationships with each account, including staff, assistants and doctor by demonstrating practice focus based on integrity and trust.
- Understand account needs to help identify gaps and recommend training, technical resources, and support to ensure customers are well-equipped to go digital.
- Conduct virtual product overviews and demonstrations to help customer understand value proposition, capabilities, and buying opportunities.
Collaboration
- Build and maintain strong relationships with field sales teams, ensure effective selling via detailed discussions on targeted accounts and smooth transitions of sales opportunities.
- Partner with internal teams to execute sales and maximize Customer experience.
- Develop and manage relationships with Field Sales representatives to drive.
OTHER RESPONSIBILITIES
- Effective attainment of assigned quota, business objectives, and assigned deadlines.
- Ensure account activity, Customer data is accurate and updated throughout sales process.
- Participate in proactive team efforts to achieve departmental and company goals.
- Perform other duties as assigned.
What we're looking for
QUALIFICATIONS
- Business Acumen and Excellent oral and written communication skills.
- Use appropriate Japanese language when communicating with customers.
- Customer call skills: set the context at the beginning of each call, skillfully extract information from customers by asking relevant questions, explain market trends effectively.
- Process Improvement and International Insights
- Clinical Knowledge is preferrable, be comfortable discussing clinical aspects related to the services offered.
- Ability and comfort having business discussion (ROI, margins, marketing)
- Learning agility; must be willing and able to learn new technologies and business models.
- Strong problem solving and multi-tasking skills.
- Must be comfortable conducting business over the phone and email.
- Proven record of successful sales achievements and competitive sales experience
- 2+ years of Inside Sales experience, or other relevant experience required.
- Proficiency with Salesforce, Excel, Microsoft suite of products and data management
EDUCATION
- BS or BA in relevant field preferred and/or equivalent experience.
- Propose process improvements based on your observations.
- Actively consider opportunities to leverage international case studies.
- Engaging Conversations and Adaptability
- Conduct conversations that capture customer interest.
- Adjust your approach based on customer responses and needs.
About Align Technology
Your growth and well-being:
At Align, every smile matters. We are committed to supporting your health, contentment, and professional development through tools and initiatives designed to help you thrive. While benefits may vary by location, you can expect the following wherever you join us:
At Align, every smile matters. We are committed to supporting your health, contentment, and professional development through tools and initiatives designed to help you thrive. While benefits may vary by location, you can expect the following wherever you join us:
- Health and well-being programs to keep you thriving in both body and mind.
- Employee discounts on Invisalign products.
- Learning opportunities though online learning resources and support for your individual development plans.
- Inclusive workspace that fosters diversity and collaboration.
Country-specific details will be shared with you by your recruiter during the interview process.
Discover Align:
At Align Technology, we are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.
Discover Align:
At Align Technology, we are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.
We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.
As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.
Eager to learn how we embrace diversity and nurture employee well-being?
Applicant Privacy Policy:
Review our Applicant Privacy Policy for additional information.
Global Diversity Statement:
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.
Equal Opportunity Statement:
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
Review our Applicant Privacy Policy for additional information.
Global Diversity Statement:
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.
Equal Opportunity Statement:
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
Our Hiring Process
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