Transforming smiles,
changing lives.
Associate Field Clinical Liaison
The function is responsible for clinical education, communication, and support of both external and internal customers. Supports practicing orthodontists and general dentists in the resolution of case-specific clinical issues related to the Invisalign and iTero systems. Provides unbiased medical information about the company’s products to increase brand awareness and support safe product use among the medical community and customers. Reviews promotional advertising for accuracy and completeness of medical information. Provides medical expertise, training and guidance to marketing and commercial teams and ensures they have sufficient clinical knowledge and information regarding the company's products. Drives adoption and growth, builds clinical confidence of customers through education on Align’s clinical protocols and ClinCheck software program. Remains up to date with scientific trends and knowledge. Supports University and Research programs, creates, and maintains clinical education content, and builds relationships with target key opinion leaders.
Key Responsibilities
Your mission is to provide customers the best clinical support and education
This position is mainly responsible for clinical confidence and case growth across Invisalign product portfolio through clinical education and support to customers. The process includes interaction and communication with private-practicing orthodontists and treatment coordinators related to case specific issues, ClinCheck quality and troubleshooting. Focus will be on clinical education as well as troubleshooting clinical issues for customers. In addition, other duties will include support with day to day needs of education events, University programmes. You will be field based in the assigned area and work remotely, including 60-70% customer visits in the area.
This position is mainly responsible for clinical confidence and case growth across Invisalign product portfolio through clinical education and support to customers. The process includes interaction and communication with private-practicing orthodontists and treatment coordinators related to case specific issues, ClinCheck quality and troubleshooting. Focus will be on clinical education as well as troubleshooting clinical issues for customers. In addition, other duties will include support with day to day needs of education events, University programmes. You will be field based in the assigned area and work remotely, including 60-70% customer visits in the area.
- Conduct field visits with support or semi-independently at least 70% of the time
- Continue to build knowledge of business, products/services, the market, clinical or account needs
- Provide clinical support & education to orthodontists, dentists in private clinics as well as might do within DSO organizations and Universities
- Plans & executes with support or semi-independently interactive roundtables with customers to drive case discussion & peer-to-peer networking / learning
- Work with moderately complex territory/assigned accounts, account management processes
- Is beginning to plan own territory or account approach and monitor resources
- Requires more resources, training and support to contribute on independent level
You will do mainly by
Clinical Support activities:
Clinical Support activities:
- Providing clinical customer support to orthodontists and general dentists in the areas of case evaluation, ClinCheck support as well as clinical troubleshooting
- Investigating and Analyzing of Clinical-related customer inquiries, complaints and adverse events.
- Ensuring timely resolution to customer contact issue whether in-bound or out-bound.
- Drive and accelerate clinical confidence for selected groups of doctors via specifically designed educational programs in close coordination with Customer Support and Sales Teams.
-
Clinical education activities; for live and online events:
- Coordinating with clinical speaker
- Presenting clinical content
-
Congress:
- Coordinate with clinical speaker
- Present clinical contents
- On booth clinical support and education activities
- Field visits – high tier Drs + key accounts, Supporting and delivering university training
- Additional activities - Speaker Management, DSO – education delivery, Segmentation Lead/Coordinator, Creating educational content (in conjunction with Education team)
Skills, Knowledge & Expertise
- Bachelor’s degree preferred and/or equivalent experience required (dentistry). Possess negotiation skills, challenger approach as well as didactical/presentation and facilitator skills.
- 1-3 years outside of directly related experience or joining from dental practice with no direct commercial experience.
- Experience in customer relations in medical / dental related areas or in an international call center environment.
- Good written and verbal communication skills in English.
- 30% of the time home based
- Travel up to 70% of the time across Istanbul/Turkey
- The remaining time will be spent on activities of clin checks and planning
- The ability to flourish in a young international company experiencing significant growth (i.e. roll up sleeves approach and able to deal with ambiguity).
- The ideal candidate should possess strong interpersonal, listening and persuasive communication skills to give the best advices to our customers. You naturally strive for the best performance and you have the willingness to learn.
- Additionally, you are a good team player, dynamic, optimistic, accurate, result oriented, hard-working and creative.
- Structures and manages the execution of project/program tasks with general supervision and little guidance and recommends new approaches
About Align Technology
Your growth and well-being:
At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
- Health and well-being programs to keep you thriving in both body and mind.
- Employee-exclusive discounts on Invisalign products.
- Learning opportunities through online learning resources and support for your individual development plans.
- Inclusive, global workplace that fosters collaboration, recognition and belonging.
Country and/or role specific details will be shared with you by your recruiter during the interview process.
Discover Align:
We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.
Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.
We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.
As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.
Eager to learn how we embrace our global differences and nurture employee well-being?
Explore Align's culture here!
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Review our Applicant Privacy Policy for additional information.
Equal Opportunity Statement:
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
Review our Applicant Privacy Policy for additional information.
Equal Opportunity Statement:
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
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