Sr. Customer Service Representative (m/w/d)
To strengthen our team at the Darmstadt location, we would like to welcome you as a
Sr. Customer Service Representative (m/w/d)
Start: 01 June 2025 or later
As a member of the International Customer Service Team, you will be responsible for processing orders from our global business partners. Your role will also involve enhancing customer satisfaction through exceptional service, which will contribute to our growth and success in the international market.
Key Responsibilities
- Processing incoming license orders
- Packaging and shipping license dongles
- Communication with our logistics partner
- Sending informational materials (e.g., installation instructions)
- Maintaining and managing customer and product data in our customer portal
- Providing written and telephone support to customers regarding orders, licenses, etc.
- Managing inventory (copy protection dongles, packaging materials, etc.)
- Supporting the sales team
- Collaborating with the sales, finance, and office/secretariat departments
Skills, Knowledge & Expertise
- Completed vocational training in the commercial sector
- Initial experience in inside sales
- 3+ years of relevant (comparable working experience)
- Good knowledge of Microsoft Office products
- Very high service and customer orientation
- Independent, structured, and goal-oriented work style, with quick comprehension
- Strong teamwork, flexibility, commitment, and communication skills
- Professional manners, a likable and friendly demeanor
- Good German language skills in both written and spoken (B2 or better)
- Good English language skills in both written and spoken (B2 or better - used daily).
Job Benefits
- Exciting and diverse tasks in a dynamic and growth-oriented software company
- Flat hierarchies and efficient decision-making processes
- Modern offices and workspaces, working with the latest technologies
- Flexible working hours
- Company events
- Sports activities and a good work-life balance
- Free beverages, fruit, and snacks
- On-site cafeteria with our own chef
- Good transport connections
- Job ticket available / Job bike available
À propos de exocad GmbH
Your growth and well-being:
At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
- Health and well-being programs to keep you thriving in both body and mind.
- Employee-exclusive discounts on Invisalign products.
- Learning opportunities through online learning resources and support for your individual development plans.
- Inclusive, global workplace that fosters collaboration, recognition and belonging.
Country and/or role specific details will be shared with you by your recruiter during the interview process.
Discover Align:
We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.
Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.
We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.
As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.
Eager to learn how we embrace our global differences and nurture employee well-being?
Explore Align's culture here!
Applicant Privacy Policy:
Review our Applicant Privacy Policy for additional information.
Equal Opportunity Statement:
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
Review our Applicant Privacy Policy for additional information.
Equal Opportunity Statement:
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
Notre processus d'embauche
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