Transforming smiles,
changing lives.
Clinical Specialist (Dentist or Orthodontist)
Dental Clinical Specialist is mainly responsible for clinical communication and support to external and internal customers. The process includes interaction and communication with private-practicing orthodontists and general dentists, and treatment coordinators related to case specific issues, ClinCheck quality and troubleshooting. Focus will be on clinical support as well as troubleshooting clinical issues for customers. In addition, other duties will include support with presentation materials for sales and clinical education materials as well as day to day needs of university and research programs and other internal projects.
Role expectations
- Provide clinical customer support to orthodontists and general dentists in the areas of case evaluation, ClinCheck support as well as clinical troubleshooting, mid-course correction and case refinement
- Structure and manage the execution of project/clinical program tasks and recommends new approaches
- Contribute through others on key projects (teach Clinical Specialist and share experiences with others, with the potential to support the business)
- Provide input to research and development to improve existing products/ services and develop new ones
- Provide ideas and suggestions to improve the overall business, improve customer experience and specific clinical treatments
- Support and organize onboarding of new CL specialists
- Liaise with other departments (Manufacturing, Marketing, Sales, Customer Support) with regards to ClinCheck quality issues, providing assistance to the sales organization
- Assist with review of Power Point presentations, digital images and scans for marketing and sales materials as well as clinical education materials
- Investigate product safety incidences and report this on CRM system. Also involved in, inbound and outbound calls with customers to provide support and clinical education
- Accurately and thoroughly document information in the company’s database(s) about each contact they handle following defined parameters
- Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and Human Resources
- Travel to deliver educational events as part of structured certification / education programs for customers and visit customers in their offices (deep dive education). Be alert to trends in requests and issues reported by customers
- Manage speakers and KOL’s (Key opinion leader’s)
- Support University strategy and DSO (Dental Service Organization) training
What we're looking for
- Bachelor’s degree in dentistry (DDS, DMD or equivalent), orthodontist preferred
- Minimum 4-6 years of professional experience of directly related experience in customer relations in medical / dental related areas is a must
- Excellent written and verbal communication skills in Polish
- Fluency in English
- Strong oral and written communication skills (presentations and correspondence, influencing skills)
- Efficient at managing competing demands including prioritization, responsiveness and keeping others informed
- Skill in establishing priorities, and handling multiple projects simultaneously
- Solid problem-solving ability and ability to manage details
- Strategic Thinker and highly organized
- Action Oriented, taking initiatives
- Demonstrating influencing skills
- Internet and social media savvy
- Willingness to travel up to 30% across Poland (field visit, events with customers, teams’ meetings)
- Driving license (cat. B)
- Strong MS Office knowledge.
À propos de Align Technology
Your growth and well-being:
At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
- Health and well-being programs to keep you thriving in both body and mind.
- Employee-exclusive discounts on Invisalign products.
- Learning opportunities through online learning resources and support for your individual development plans.
- Inclusive, global workplace that fosters collaboration, recognition and belonging.
Country and/or role specific details will be shared with you by your recruiter during the interview process.
Discover Align:
We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.
Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.
We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.
As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.
Eager to learn how we embrace our global differences and nurture employee well-being?
Explore Align's culture here!
Applicant Privacy Policy:
Review our Applicant Privacy Policy for additional information.
Equal Opportunity Statement:
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
Review our Applicant Privacy Policy for additional information.
Equal Opportunity Statement:
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
Notre processus d'embauche
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