Transforming smiles,
changing lives.
Customer Engagement Specialist - 1 Year Contract
This position is ideal for independent and driven individuals to join the Customer Engagement team as a Customer Engagement Specialist, building and nurturing strong relationships with our customers, ensuring they achieve their sales goals through the successful adoption and utilization of our products and services. This is a 1 year term assignment.
You will be a direct point of contact for group of doctors in an assigned territory, coordinating cross-functional efforts with other areas of the business to deliver excellent customer experience. You will work to identify and prioritize support for your doctors, and drive growth by continually understanding their business needs and maintaining a positive and professional attitude. This role provides consultative end-to-end and customized training through regular touch points focused on utilization and adoption of our products.
The successful incumbent is passionately customer-centric, an undeniable self-starter and results driven with a proven ability to execute and work independently.
Role Expectations
- Plan and execute Align’s sales strategy to determine practice vision, identify gaps, and establish solutions to drive sales within the practice.
- Drive revenue growth by managing outbound inside sales calls, cultivating client relationships, and identifying new business opportunities.
- Ensure the effective fulfillment of KPIs and assigned quota, other business objectives and assigned deadlines.
- Serve as the main lead to report out on Canada trends, areas for improvements across all regions and channels, and partner with internal leads to ensure improvement opportunities are captured and accounted for in system / process enhancements.
- Increase doctor’s knowledge on Invisalign and iTero products via education, on-demand modules, email communications and performing virtual demonstrations to customers.
- Be responsible for handling customer inquiries promptly and effectively in a fast-paced, team-oriented environment.
- Be creative, self-disciplined, and capable of identifying and completing critical tasks independently with a high sense of urgency; ensuring the effective fulfillment of objectives (monthly, quarterly, and annually) meeting deadlines as assigned.
- Develop and maintain positive relationships with each account, including staff, assistants, and doctor by demonstrating practice focus based on integrity and trust.
- Understand account capabilities to help identify gaps and recommend training, technical and clinical resources, and support to ensure customers are well-equipped to treat patients with appropriate Align Technology solutions and ensure positive patient outcomes.
- Partner with additional internal company resources including field sales to optimize the customer experience and provide ongoing promotion of Align products.
- Participate in proactive team efforts to achieve area or region and company goals.
- Coordinate clinical support to Align customers, including reviewing patient clinical data and offering feedback and guidance on the use of Align products and services.
- Comply with all PIPEDA, PHIPA, HIPPA (US) and other associated privacy regulations with respect to clinical data access to ensure support to our customers is done in an effective and compliant manner.
- Collaborate with cross-functional teams to execute projects, programs, and campaigns
- Develop and maintain relationships with internal and external partners and stakeholders across the organization, including sales, marketing, finance, and operations.
What we are looking for
- Bachelor’s degree preferred and/or equivalent experience
- 2 or more years of inside sales experience or other relevant experience with a proven track record of successful competitive sales achievements
- Must demonstrate proven ability and appetite to learn technical product knowledge in a highly complex industry or have previous dental, orthodontic and clinical knowledge.
- Confident and dynamic personality who is customer focused and comfortable conducting business over the phone and email.
- Proficiency with Salesforce preferred.
- Can balance strong ability to nurture accounts with desire to seek out opportunities.
- Self-starter who needs minimal supervision and possesses strong multi-tasking as well as problem solving skills.
- Ability and comfort having business discussions (ROI, margins, marketing) and asking the right business questions.
- Strong working knowledge of Microsoft suite of products
- Proactive problem-solving skills with strong attention to detail
- Effective collaboration and a positive reputation for working effectively across different levels of an organization.
- Solid English verbal and written communication skills required.
- Flexibility in scheduling to accommodate time zone differences, if applicable, to assigned geographic customer group outside of the Toronto (ESA time zone) . For example, roles supporting BC and prairie provinces will require some early evening work
- Must be legally entitled to work in Canada and able to travel occasionally (approximately 10% of the time) within Canada and internationally (to US)
Acerca de Align Technology
Tu crecimiento y bienestar:
En Align, cada sonrisa importa. Estamos comprometidos a apoyar tu salud, satisfacción y desarrollo profesional a través de herramientas e iniciativas diseñadas para ayudarte a prosperar. Aunque los beneficios pueden variar según la ubicación, puedes esperar lo siguiente dondequiera que te unas a nosotros:
- Programas de salud y bienestar para mantenerte prosperando tanto en cuerpo como en mente.
- Descuentos para empleados en productos Invisalign.
- Oportunidades de aprendizaje a través de recursos de aprendizaje en línea y apoyo para tus planes de desarrollo individual.
- Un espacio de trabajo inclusivo que fomenta la diversidad y la colaboración.
- Los detalles específicos del país te serán compartidos por tu reclutador durante el proceso de selección.
Descubre Align:
En Align Technology, somos una comunidad global de innovadores y jugadores de equipo inteligentes, unidos por nuestra creencia en el poder de una sonrisa. Nuestro dinámico equipo de empleados excepcionales está dedicado a transformar la industria y crear resultados extraordinarios todos los días.
Fomentamos una cultura donde pensar de manera diferente y buscar nuevas experiencias no solo se alienta, sino que se celebra. Con la Mentalidad Align, nos empoderamos mutuamente, asegurando que cada voz sea escuchada y valorada en un entorno inclusivo que inspira creatividad y colaboración.
Como parte de nuestro compromiso con la innovación, Align Technology incluye a exocad y Cubicure, empresas que mejoran nuestras ofertas y amplían nuestro impacto en la transformación de la industria.
¿Deseas aprender cómo abrazamos la diversidad y fomentamos el bienestar de los empleados? ¡Explora la cultura de Align aquí! ¿Quieres descubrir más sobre exocad y Cubicure? Haz clic en sus nombres para obtener información adicional.
Políticas de Privacidad del Aplicante:
Revisa nuestras Políticas de Privacidad del Aplicante para obtener información adicional.
Declaración Global de Diversidad:
En Align, creemos en el poder de una sonrisa, y sabemos que cada sonrisa es tan única como nuestros empleados. A medida que crecemos, estamos comprometidos a construir una fuerza laboral rica en diversos antecedentes culturales y experiencias de vida, fomentando una cultura de mente abierta y compasión. Vivimos nuestros valores de empresa promoviendo personas saludables y comunidades saludables, todo con la intención de cambiar millones de vidas, una sonrisa única a la vez.
Declaración de Igualdad de Oportunidades:
Align Technology es un empleador que ofrece igualdad de oportunidades. Estamos comprometidos a proporcionar igualdad de oportunidades de empleo en todas nuestras prácticas, sin distinción de raza, color, religión, sexo, origen nacional, ascendencia, estado civil, condición de veterano protegido, edad, discapacidad, orientación sexual, identidad o expresión de género, o cualquier otra categoría protegida por la ley. Los aplicantes deben estar legalmente autorizados para trabajar en el país para el cual están aplicando, y la elegibilidad para el empleo será verificada como condición de contratación.
Nuestro proceso de contratación
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