Transforming smiles,
changing lives.
iTero Training Specialist, Cochin
About this opportunity
The iTero Training Specialist is responsible for supporting the iTero commercial integration with knowledge transfer, in-practice Ortho Training in APAC, support internal training to Align and distributor commercial organizations, and external education in supporting the development of education materials. The process includes interaction and communication with all customer-facing functions to clarify all inquiries and provide direct communication between Align Technology, our distributors and external customers. The focus will be on internal support as well as troubleshooting clinical issues for customers.
The main task is to ensure high quality of education for both internal and external customers on our iTero products and workflows. Responsible for maintaining a high quality of service in all interactions, fulfilling all functional/department KPIs for the managed geography with a smooth and efficient service that meets the expectations and needs of customers and partners. This role is also responsible for the alignment of the processes in place and ensuring their standardization across our different teams in the Asia Pacific region.
Role expectations
In this role, you will…
- Provide training to customers in the areas of IOS (intra- oral scanner) and help them bridge the scanners with any required software/hardware to facilitate different clinical workflows, virtually or onsite.
- Assist in the creation and/or review of the educational presentations, digital images and scans, marketing/sales materials, and clinical education materials related to the IOS (intra- oral scanner).
- Support in investigation and analysis of Clinical/training-related customer inquiries, complaints, and troubleshooting for business continuity while routing the issue to the right channel.
- Accurately and thoroughly document information in the company’s database(s) about each contact they handle following defined parameters.
- Ensure timely resolution to customer issues, in-bound or out-bound.
- Be alert to trends in requests and issues reported by customers. In need of source information by research to answer inquiries from customers and share learning with departmental peers and management.
- Analyzes post-training data and information to ascertain the needs of the customers while unfolding the impact on the business. Works closely with the local team to develop and evaluate the effectiveness of training for proactive further action to support the adoption of scanners.
Additional Job Responsibilities:
- Provides technical assistance to customers
- Participate in proactive team efforts to achieve departmental and company goals.
- Provide training to internal customers and occasionally to distributor personal/external customers
- Follows all departmental and company procedures as indicated in quality, administrative, or other systems
- Comply with all safety policies, practices, and procedures. Report all unsafe activities to supervisor and/or Human Resources.
- Provide support to audit processes and quality management system as required.
- Perform other duties as assigned.
- Identify exceptional users to develop as speakers while maintaining an overall good relationship with the existing pool of speakers.
Travel:
- As and when required.
What we're looking for
In this role, you’ll need …
ACADEMIC BACKGROUND
- A bachelor's or master’s degree in dentistry, biomedical, or chemistry is preferred, or any other tehnical field related to the organization's area of specialization or equivalent experience.
- Specialist certifications or coursework like prosthodontic/orthodontic/dental hygiene are a plus.
REQUIRED EXPERIENCE
- At least 5 years of experience in a similar operational/product training/Commercial excellence role in a fast-growing international company or within Align in a similar environment.
- Able to drive department functions for the region.
- Experience in continuous education activities of customers will be advantageous
LANGUAGES
- Must be highly fluent in English, with excellent verbal and written English communication skills. Overall excellent communication skills are required.
- Fluency in other languages is a plus.
SKILLS /COMPETENCIES
- Strong interpersonal, problem-solving, organizational, and prioritization skills are essential.
- Self-motivated, dynamic, and creative with a willingness to learn with constant action.
- Dependable, able to work without constant supervision and stay result-oriented.
- Ability to pay attention to details and consistently follow through on projects to completion.
- Good team player & able to work cross-functionally.
- Good knowledge of basic computer operations and Microsoft Office tools.
Giới thiệu về Align Technology
Your growth and well-being:
At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
- Health and well-being programs to keep you thriving in both body and mind.
- Employee-exclusive discounts on Invisalign products.
- Learning opportunities through online learning resources and support for your individual development plans.
- Inclusive, global workplace that fosters collaboration, recognition and belonging.
Country and/or role specific details will be shared with you by your recruiter during the interview process.
Discover Align:
We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.
Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.
We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.
As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.
Eager to learn how we embrace our global differences and nurture employee well-being?
Explore Align's culture here!
Applicant Privacy Policy:
Review our Applicant Privacy Policy for additional information.
Equal Opportunity Statement:
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
Review our Applicant Privacy Policy for additional information.
Equal Opportunity Statement:
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
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