Transforming smiles,
changing lives.
Sales Operations Business Partner, Special Markets
The Align Sales Operations team is looking for a Sales Operations Business Partner to support the Special Markets sales teams in the US and Canada. They will work with the cross-functional Special Markets Leadership team and internal operational and technical teams to support our external DSO/OSO/Corporate partners. He / She will support commercial related activities including, but not limited to, deal structuring, contract creation, pricing configuration, contract management, and providing support to field sales. He / She will ensure contracts are structured and processed efficiently and align to company policies and operational capabilities. Additionally, the role will support the sales organization in continuing to identify areas of improvement within current processes, while supporting special projects and new initiatives for the Special Markets organization.
Role expectations
The Align Special Markets program supports large group practices (primarily DSOs and OSOs) who are committed to partnering with Align to drive mutual growth. This is a unique opportunity to support a growing segment of the Align business and many of Align’s top customers. SM growth is driven both by adding additional SM partners and by existing partners growing via new acquisitions/affiliations and same store growth. Because of its explosive growth, Special Markets was added as a pillar to our strategic global priorities in 2022 and represents a rapidly growing segment of the Align business.
- Collaborate with SM Business Development representatives (BDs) and Corporate Accounts in the US and Canada to provide dedicated tactical support regarding prospecting, modeling, contracting, CRM data hygine, and account health.
- Support the day-to-day operational and contracting activities of the Special Markets teams and identify opportunities to improve operational efficiency and effectiveness.
- Serve as escalation point of contact for operational requests from BDs and partners including roster management, billing/invoicing, case transfers, address change, and more.
- Partner with SM Support team to maintain integrity of existing doctor roster lists and customer master in SFDC through onboarding, transfer, and off-boarding of partners and affiliates
· Responsible for the development, implementation, and tracking of sales contracts for Special Markets partners.
· Responsible for maintaining internal sales contract database with all appropriate and pertinent documentation
· Develop and maintain tools for monitoring contractual requirements and growth targets. Work with BDs to resolve non-compliance.
· Serve as POC for customer and internal partner questions regarding pricing structures and other contractual agreements
· Partner with Sales Management, Legal, and Finance to regularly review existing contracting strategies and partner to implement new contracting initiatives to support evolving company and customer requirements
- Support cross-functional projects targeted at optimizing business operations and sales effectiveness.
- Assume responsibility for Salesforce.com administration tasks, including but not limited to managing account hierarchies and pricing configuration
- Assists sales organization in providing technical and administrative product information
- Seek out procedural and strategic continuous improvement opportunities while establishing cross-functional relationships with other business units outside of Sales Operations
- Provide daily ad-hoc requests with expedited delivery
What we're looking for
- Education: Bachelor’s Degree or equivalent work experience
- Experience: 4-6 years of Sales Operations or Account Management experience
- Skills: Strong analytical background with intermediate proficiency in MS Excel - including equations, vlookups, pivot tables, etc. Experience utilizing Salesforce.com for reporting, ticketing, customer master, and data hygiene
- Communication: Excellent communication skills, including customer-facing meetings and emails
- Teamwork: Ability to work independently in a dynamic, fast-paced environment with minimal supervision while pulling in cross-functional partners
- Ability to prioritize tasks and work in a fast-paced, agile environment.
- Excellent attention to detail. Many of our procedures are complex and involve touchpoints in several systems.
- To be a strategic problem solver who demonstrates curiosity and initiative to take issue resolution into their own hands and loop in other parties as needed.
Align Technology hakkında
Your growth and well-being:
At Align, every smile matters. We are committed to supporting your health, contentment, and professional development through tools and initiatives designed to help you thrive. While benefits may vary by location, you can expect the following wherever you join us:
At Align, every smile matters. We are committed to supporting your health, contentment, and professional development through tools and initiatives designed to help you thrive. While benefits may vary by location, you can expect the following wherever you join us:
- Health and well-being programs to keep you thriving in both body and mind.
- Employee discounts on Invisalign products.
- Learning opportunities though online learning resources and support for your individual development plans.
- Inclusive workspace that fosters diversity and collaboration.
Country-specific details will be shared with you by your recruiter during the interview process.
Discover Align:
At Align Technology, we are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.
Discover Align:
At Align Technology, we are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.
We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.
As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.
Eager to learn how we embrace diversity and nurture employee well-being?
Applicant Privacy Policies:
Review our Applicant Privacy Policies for additional information.
Global Diversity Statement:
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.
Equal Opportunity Statement:
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
Review our Applicant Privacy Policies for additional information.
Global Diversity Statement:
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.
Equal Opportunity Statement:
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
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