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AR Collection Specialist, India

Mumbai, India


Invoicing and Credit notes

  • Manage timely invoicing in line with the GST and other compliances and customer contact;
  • Credit notes management for the customers in co-ordination with the corporate office;

AR Management

  • Control outstanding and overdue receivables in order to minimize the risk of non-receivable accounts
  • Daily contact with customers based on the latest available A/R aging list, with an objective to make sure proper actions for problem solving are taken by contacting the right persons
  • Interact and co-ordinate with distributors wherever applicable
  • Ensure up to date and correct input and output of call register with comments from Customers in the accounting system
  • Support and work with internal counterparts on cash application of customer payments by either bank transfer, Credit Card or Cheque to ensure timely update of AR aging
  • Ensure customers are aware of all Align’s payment systems; bank transfers with local bank accounts where available, checks, and credit card agreements
  • Make proposal for customers to be put on Credit Hold in line with the Terms and Conditions of Align Technology
  • Demonstrate “think customers” attitude
  • Liaise with the Customer Service and Sales department in supporting Customers with AR or billing issues
  • Liaise with internal counterparts on billing and collection related issues
  • Prepare and propose for approval payment plans to customer and credit management
  • Regular reporting to relevant stakeholders on the AR status and issues
  • Deliver any ad hoc reports for business needs
  • Other financial projects as assigned


The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • B. Com from a reputed university or CA Inter / CS Inter / ICWA Inter
  • Overall experience of around 7-8 years in accounting and finance in reputed companies, with at least 3-4 years of relevant experience in invoicing, Credit Control and AR Collections
  • Working experience in a multinational company environment preferred, with the ability to operate in diverse cultures
  • Able to work with customers in an assertive but pleasant demeanor, with a high level of independence.
  • Ability to work with distributors effectively and manage AR collections
  • Able to work effectively in a fast-paced growing organization.
  • Flexible and able to work in a changing environment
  • Ability to work cooperatively and collaboratively with all levels of employees, management as well as external customers
  • Proactive, meticulous and a good team player  
  • Strong verbal, written communication skills, and interpersonal skills to provide good business partnering support with a customer service focus
  • Acts with integrity and objectivity and high standards of accountability
  • Good time management skills and ability to meet assigned deadlines in a fast pace working environment
  • Highly detailed, result oriented and organized in work
  • Have a positive work attitude including willing to work some longer hours and weekends during peak periods
  • Self-motivated to learn new concepts and participate in new projects


  • Fluent in English (and preferably Hindi) verbally and writing is mandatory
  • Good Communicational skills (writing, oral, & presentation)
  • Strong systems skills with prior experience of Finance ERP system. Working knowledge of SAP will be an advantage.
  • Proficiency in Microsoft Office Applications, Advanced Excel skills with the ability to work with lookups and pivot tables


Normal work hours Monday – Friday 830am to 530pm, based in Mumbai office

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